Frequently Asked Questions

Orders and Payment

How do I place an order?
Browse our catalog, add items to your cart, and complete checkout. We accept credit cards, PayPal, Apple Pay, and Google Pay.

When will my order ship?
In-stock products are dispatched within 1–2 business days. Personalized products require 3–5 business days of production before shipping.

Can I track my order?
Yes. After your order ships, you'll receive a tracking email with your carrier tracking number.

Shipping and Delivery

What is the delivery timeframe?
Standard: 7–12 business days | Express: 3–5 business days.

How does free shipping work?
Orders over $49 qualify for free standard shipping to any US address.

Do you ship internationally?
We currently ship within the United States. International shipping is coming soon.

Returns and Exchanges

Can I exchange my product?
Yes. Products in perfect condition can be exchanged within 30 days of receipt.

What if I receive a defective product?
Contact us within 7 days with photos. We'll send a replacement or issue a full refund.

Contact

Still have questions? Email us at hello@bokorstanislas.com